IPhone X songs offline

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IPhone X songs offline

Darwinrao118
Regular

Certain songs shows offline when try to play in IPhone X whereas Iphone 7 able to play.

Plan

Premium

Country

 Malaysia

Device

IPhone X

Operating System

(iOS 11)

 

My Question or Issue

 Issue

6 Replies

Loxer
Rock Star 17
Rock Star 17

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Darwinrao118
Regular
Hi,

Appreciate a lot for your help, but i have tried all the mentioned stuffs.
As requested, below is the screen shot.

Hopefully the issue can resolve. It happens only in IPhone X. The same
song/album can be played in my IPhone 7.

Peter
Spotify Legend

Hey @Darwinrao118.

 

Thanks for getting back to us 🙂

 

We didn't get your screenshot - would you mind reuploading it for us?

 

Much appreciated,

 

P

Darwinrao118
Regular

Hi,

B553A765-9432-476D-A197-C5337B1B2534.jpeg

 

4B90F9AB-83B6-434A-8583-F797AE1FEC34.jpeg

 

 

My apology. I have attached here as requested. 

 

Thanks

Loxer
Rock Star 17
Rock Star 17

Hey @Darwinrao118,

 

Thanks for the screenshots 🙂

 

There’re updates for both, Spotify and iOS available for your device.

The latest version of Spotify is 8.4.71.578 and the latest version of iOS is 12, released yesterday.

 

Could you let me know if that solves your issue?

Keep me posted!

LoxerRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Darwinrao118
Regular

Hi,

 

Unfortunately the issue is not resolve even after updating both IOS and Spotify.

Im also uploading a video for Spotify for you see an example. Certain songs play and certain don’t.

 

 

880FCC75-088A-42B7-A95A-F976643D44D0.jpeg

 

 

 

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