Interesting bug on iPhone lockscreen

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Re: Interesting bug on iPhone lockscreen

stealth210
Roadie

I also opened a help ticket with Spotify support. They just responded. Check out this response. Keep in mind I selected and reported under category: "Report an error / bug" drop down

 

Thanks for your feedback on Spotify.

We're always looking to improve Spotify with bigger and better features so we do listen to all of the ideas we get. Sadly, we can't get round to adding them all but we do our best to act on the most popular requests.

And since we opened up Spotify Apps to third party developers there should be lots more features coming in soon that we're sure people are going to love.

Kind regards

Oliver

Follow our customer service team @spotifycares for all things Spotify

Spotify Customer Service."

Re: Interesting bug on iPhone lockscreen

Harri
Gig Goer

This is so sad. I can't believe that they don't even read our error reports. I haven't met this kind of customer service before. I mean I love the spotify service but how they manage all the bugs and etc is sh*t!

Re: Interesting bug on iPhone lockscreen

danc27
Roadie

Yeah I don't even bother with their contact form.  It feels like they don't even read what you wrote.

Re: Interesting bug on iPhone lockscreen

David
Spotify Legend

Hey guys,

 

Sorry to hear you got some responses like that. We certainly do read what you write.

 

We are aware of this issue and our top men are on the case. We haven't really said much recently, as we're still working on this matter. It's proven to be a little trickier than we first believed, but hopefully we'll have an update for you soon.

 

 

Airhorn Enthusiast

Re: Interesting bug on iPhone lockscreen

danc27
Roadie

Definitely appreciate the response David!

 

I just feel like a lot of the responses from the contact form are very "cut and paste" and sometimes isn't really what you were asking for in the first place.  Just thought I'd point it out.

 

I look forward for this to be fixed - like I've said in the past it is not a showstopper bug, but it can be annoying when using it in the car.

tRe: Interesting bug on iPhone lockscreen

stealth210
Roadie

I have a theory as to why they haven't fixed it. I think personal car usage in Sweden is low compared to countries like the US. The streets are laid out in a way conducive to public transportation, walking, or pedal biking. I'm not saying this is a bad thing at all.

 

Anyway, the developers probably don't run into this issue themselves if they fall into the above transportation categories. Therefore, they don't understand the frustration at looking down at the console and seeing the wrong song name and title displayed and an endlessly incrementing timer.

 

Myself, I have a 40 mile commute every day and a big screen right in the middle of my G37 blatantly and proudly displaying the wrong band, album, song title, and time right in my face thanks to Spotify. It sounds petty, it sounds #firstworldproblems, whatever!. Day after day, it gets old.

Re: tRe: Interesting bug on iPhone lockscreen

David
Spotify Legend
I say that's a little odd a theory, as I also have a 40 mile commute ;)
Airhorn Enthusiast

Re: tRe: Interesting bug on iPhone lockscreen

tehmark
Regular

Appreciate the update

Re: tRe: Interesting bug on iPhone lockscreen

darren_85
Casual Listener

I've just cancelled my subscription that i've had since February this year because of this bug.

 

I reported this issue on 30th May and the fact it hasn't been fixed says it all. Before that it was the extreme sync issue. I dread to think what issue would be next.

 

I'm going to Napster....Bye

Re: tRe: Interesting bug on iPhone lockscreen

bmj1086
Music Fan

I tried MOG in the past (and even Rdio) and it just wasn't up to par with what I wanted. I decided to try it again about a week ago and I love it. The things I like about Spotify are better in MOG and MOG has things that I wished for in Spotify (e.g. favorite artists, albums, songs; web client or desktop client both work the same so you don't NEED a desktop client, but you have the option; artist only radio or play similar artists.)

 

I'm cancelling my Spotify account now. I'm not cancelling because of this bug alone, but because of the endless nonsense. If it's not this bug it's another. 

If anyone hasn't tried MOG yet, I would highly suggest you do it. They have a free, 14 day, trial.

 

For everyone else, enjoy your endless bugs and so called "support"

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