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Ipad 1 Spotify 0.5.10.14/0.6.0.181 Crashing

Ipad 1 Spotify 0.5.10.14/0.6.0.181 Crashing

Hello,

 

Spotify keeps crashing on my iPad 1.  I am using version  0.5.10.14 of the Spotify app.  The crashing seems more common when I am viewing the full screen "now playing screen".  It usually happens after about 5-15 minutes.  Please help.

 

Thanks,

 

Joel

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16 Replies

I just upgraded to 0.6.0.181...I will monitor and see if this has fixed the problem.

No go.  After upgrading, I listen to about 4 songs of the new Ivan & Alyosha record and the app crashed half way through a song.

Hey 🙂 

 

What version of iOS is running on your iPad?

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Good question!  iOS 5.1.1 (9B206).  This is the most recent version of iOS for the 1st Gen iPad.

This is still happening.  Please help!


@arizonajoel wrote:

This is still happening.  Please help!


Have you tried all of the steps outlined in the iOS troubleshooting guide?

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Hello arizonajoel have you tried uninstalling and installing spotify?

I tried the instructions and the crashing is still ocurring.  Here is the template:

 

Description

Spotify keeps crashing on my iPad 1.  I am using version  0.6.0.181 of the Spotify app.  The crashing seems more common when I am viewing the full screen "now playing screen".  It usually happens after about 5-15 minutes.  Please help.

 

A more detailed description, using numbered steps

1.  Open the spotify app

2.  Start a playlist 

3.  After 1-5 songs the app crashes and closes to the iPAD home screen.

  

What I expected to happen

It not to crash and just keep playing my playlist.

 

What actually happened

It crashed.

 

My iPad/iPhone model

iPad 1

 

Device’s Operating System

 iOS 5.1.1 (9B206)

 

Is your device jailbroken?

No

 

Approximately how many playlists do you have?

About 20.  After I reinstalled the app and before syncing any playlists for offline use, I tried to replicate the problem and the crashes still happen.

 

My mobile Spotify version

0.6.0.181

 

My desktop Spotify version (if applicable)

0.8.8.348.ge445f5b9

 

My provider and country

AT&T 3G

 

My username

arizonajoel

 

Do you have any screenshots you can attach to more clearly explain your issue?

No.

Could it have something to do with the connection? Does it crash both on 3G and wifi? And without Internet?

I'll try connecting to Wi-Fi and see what happens.  If the crash still occurs, I'll sync a playlist and try it offline.

And if that doesn't work, contact customer support using this form https://www.spotify.com/us/about-us/contact/contact-spotify-support/?contact

I just crashed on Wi-Fi.

 

Syncing a playlist now...

Ok, now try it offline.

Same story.  Crashed after about 2 songs.  I'll open a ticket.

Alright. I'm sorry I couldn't fix your problem.

It's cool.  We'll see what support can do.

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