Keeps leaving my playlist

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Keeps leaving my playlist

Rustyho
Newbie

Hi, every time I play a playlist or genre Spotify changes to some French techno rap after a short period. I reselect my playlist but the problem recurs. I tried closing all accounts and re signing in to no avail. 

premium

iPhone 8

Australia

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

1 Reply

Ivan
Spotify Legend

Hey there @Rustyho

 

Thanks for reaching out - we’re here to help!
 

If you notice any suspicious activity on your Spotify account, always follow the steps below first:

  1. Open the Reset Password form in a private/incognito window and create a new, strong password you haven’t used for another online service; 

  2. Open your Account Page, scroll down and click on SIGN OUT EVERYWHERE

In case you still experience the same after performing these steps, we suggest you head to this help page. Here you'll find useful tips on how to secure your account in case of unauthorized access. 

 

Additional info on how to protect your Spotify account can be found here

 

Hope this helps. Let us know how it goes. 

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