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Plan
Free/Premium
Country
Device
(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)
Operating System
(iOS 10, Android Oreo, Windows 10,etc.)
My Question or Issue
I opened my app today to find that all the music I had “liked” had disappeared. I had over 800 songs that I’ve been liking since 2013 in that playlist and suddenly its all gone.
Solved! Go to Solution.
Hey @MAK15, thanks for reaching out to the Community!
Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps. If you're still having trouble, let me know what device this happens on, as well as the current software version.
You can also attach a screenshot of what you're seeing and let me know if you see your liked songs on a different device, such as a desktop or another device.
Let me know how this goes!
Hey @MAK15, thanks for reaching out to the Community!
Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps. If you're still having trouble, let me know what device this happens on, as well as the current software version.
You can also attach a screenshot of what you're seeing and let me know if you see your liked songs on a different device, such as a desktop or another device.
Let me know how this goes!
It looks like reinstalling the app brought the music back. Thanks for the suggestion!
Hey @MAK15,
That’s great news! I'm happy to hear everything is back on track. If you need help in the future, don't hesitate to start a topic and the Community will be happy to help.
Have a nice day!
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