(Local Files) Two specific songs from local files won't play

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(Local Files) Two specific songs from local files won't play

Newbie

Hello all, 

I have listened to local files on my phone for a while. I recently got my phone replaced, so I had to add my local files music for the first time in a wile,  and it worked after I resolved a few issues by looking on the Spotify Community. A couple days ago I got a new phone, so I had to go through the process again, and this time not everything worked. All of my local files play except for two specific songs that have worked before for local files. Any suggestions? 

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Re: (Local Files) Two specific songs from local files won't play

Community Manager
Community Manager

Hey @gwkarsten.

 

Thanks for reaching out on the Community, and sorry for the late response! We'll be glad to help you out if you're still experiencing this issue 🙂

 

Could you let us know what format the two songs are in? This could potentially be the issue: the supported file types are:

  • .mp3
  • .m4p (unless it contains video)
  • .mp4 (if QuickTime is installed on your computer)

Looking forward to hearing back from you!

PeterModerator
 
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