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Locked out of account

Locked out of account

Hello! 
I appear to be locked out of my account. I can't log in on the IOS app, and have tried reinstalling it, but to no avail.
I'm unable to log in to my account online either- I've tried from a few different computers and IP addresses, but it keeps either not recognising my details or performing too many redirects.
My username is neondistractions.
If anyone could help, I'd be hugely grateful. I've been a premium user for 7 years now.
Thanks 🙂

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1 Reply

@Neondistraction

 

Contact support using this alternative contact form so they can help you.

 

https://support.spotify.com/contact-spotify-anonymous/

 

Make sure you are logged out of any Spotify account when using the contact form or the username and email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

 

If you get an automated reply email telling you to check the help section or the Community, you need to reply directly to support@spotify.com

 

Support usually replies within 24-48 hours. Don't forget to check your spam folder for responses as they may end up there.

osorniosSpotify Star
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