Lost all my playlist!!

[dallasboy]

All my playlists and songs are gone.  I have logged in via spotify U/N and facebook...even de-linked facebook per another suggested post.  Any help here?  Both my desktop and iphone are this way and my account profile shows I am a premium subscriber.  

[Peter__]

Hey! Welcome to the community 🙂

I would suggest you get in touch with the customer services team directly using the online contact form and they will be able to make sure everything is restored for you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

[Larrian]

Has anyone heard anything about an update for this? It's painfully slow and using my 3g is not really an option. 

[Peter__]

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@Larrian wrote:

Has anyone heard anything about an update for this? It's painfully slow and using my 3g is not really an option. 

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Hey Larrian! Welcome to the community 🙂 

Can you describe the issue you are having in a little more detail :)?

Peter

[Larrian]

yes, I can't really sync at all over wifi with my iphone 5. Yesterday it took an hour to sync one song and now it's not syncing at all even though the playlists are incomplete (saying things like "1 out of 44 songs synced"). I saw that a lot of people have had issues with this, but it seemed that nobody had posted for a while so I was hoping that maybe someone found a fix. Any news? Thanks!!

[Peter__]

It would appear the bug topic about this issue is still unresolved over on the bugs section here. 

Can you try changing the syncing quality and using a different network if possible and see if it will sync any faster? 

Peter