Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
My Question or Issue
After the downtime/login fix the internal app isn’t functioning fine. Lost all saved songs and playlist after re-logging and have lost the last state of the app.
The login issue was fixed but what about users who lost all their liked songs & playlist? It is like an entirely new account. Please recover accounts back to to the state they were in
I’d like to know the same thing lost everything
I have a similar issue. I didn't lose anything, but my wife who is on my premium duo account lost all her liked songs and playlists. I don't even see anywhere where they're looking into it.
Does not seem like Spotify techs are doing anything about it. I have been trying to contact support wherever possible but no one has replied back. It’s really annoying
Hey there @Ninjabouncy,
Thanks for reaching out about this here in the Community.
First up, we suggest that you try restarting your device to check if that makes the difference.
If the issue persists afterwards and you notice your music library has changed, we recommend making sure you're logged in to the correct account.
You can head over to your Account Overview and check if the account shown there is the correct one. If it is, log out of the app and log back in with the information shown on the account page.
This article can also come in handy to find out if you have an additional account.
Let us know how it goes.
Yesterday all playlists disappeared and songs I supposedly "liked" appeared. Uninstalled and reinstalled on android phone. My son got his back on iPhone. Looking everywhere for tech support. Hello Spotify....are you listening?
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…