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Lost premium although I have it

Lost premium although I have it

I have premium acc as ALP-100 from Vodafone but I do not have it at my iphone6.
I have used sometimes and all of a sudden I lost it. I have checked from my gsm operator and (many times) and they confirmed that I am still premium acc for Spotify? Whom can help me?
1 Reply

Hey @Alp-100,


Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.


After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

If your subscription appears as Free, you probably need to link again your Spotify account to Vodafone.
osorniosSpotify Star
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