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Lyric not available on iOS

Lyric not available on iOS

Godot0422

 

Plan

Premium Duo

Country

Singapore

 

Device

iPhone 12,

Operating System

OS 14.4.2

 

Lyric is not available for my account. My wife who is under the same Duo account has lyrics. She tried logging in her account on my phone and having no problem.

I guess it's an account issue. I have tried logging-off, off-load app, reinstallation, restart device... still not working...

Please help. Thanks.

 

Reply
5 Replies

Billy-J

Hey @Godot0422, thanks for reaching out to the Community!

Great steps that you have tried so far. The best thing we could try now is to see if this shows up with a new Spotify account. Could you try creating a new test account here and let me know if the lyrics show up on that new account? 

 

Keep me posted!

Billy-JSpotify Star
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Godot0422

Hi Billy-J,

 

Thanks for the help here.

I created another account and it kind of works.

 

When I first click a song, the lyric bar does not appear. After I close and re-open the app, click on the same song, then the lyric is there. Just attached screenshots below.

Is this normal? Thanks.

 

 

1.png
2.png

Billy-J

Hey @Godot0422

 

Thanks for the reply! I’m happy to hear that it’s starting to work out for you.

 

Hm, does the same thing happen? Or do you have to do this with every song you select?

 

Keep me posted.

Billy-JSpotify Star
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Godot0422

Hi Billy-J

 

I tried a few times and give it a little time before clicking on anything. I think the lyrics can function properly on the new account.

Can you guide me what I should do now for my old account ( with premium subscription) to work?

Big thanks!

 

Billy-J

Hey @Godot0422

 

You're welcome!

Since you have a current Premium subscription on the other account, you can get in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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