Mobile Account not syncing with computer

[Jeffdamax]

I am trying to sync my cell phone with my new Sonos account, when I try it says my premium account is paused, however when I go on my computer it says my premium account is active. What gives?

[Sophia]

Hey @Jeffdamax!

Thanks for reaching out to the Spotify Community. We'd like to help. 

In this case, we recommend getting in touch with Spotify Support so they can look into this. You can contact them via Twitter, Facebook, or email:

• Contact form: https://support.spotify.com/contact-spotify-support/?contact
• Facebook: https://www.facebook.com/Spotifyajuda
• Twitter: https://twitter.com/spotifyajuda

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

Let us know if you have any other questions. We'll be here for you 🙂

Sophia,