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Mobile Premium won't let me change sound quality

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Mobile Premium won't let me change sound quality

joey_collins
Casual Listener
Hi all,

So, I have Spotify Premium on both my phone and my computer, but I can't change the sound quality on my phone. Every time I set it to extreme and close out of the Spotify app, it reverts back to normal. This is weird. Does anyone know how to change this?

Thanks.
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Re: Mobile Premium won't let me change sound quality

MattSuda
Rock Star 24
Rock Star 24

Can you try deleting the app and reinstalling it?

MattSudaRock Star 24
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9 Replies
Solution!

Re: Mobile Premium won't let me change sound quality

MattSuda
Rock Star 24
Rock Star 24

Can you try deleting the app and reinstalling it?

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Re: Mobile Premium won't let me change sound quality

joey_collins
Casual Listener

Hi Matt,

 

As of now, the issue is fixed. I don't know what was causing it, but now when I enter in the app and close out, my sound quality remains at the extreme setting. I didn't do anything specific to solve this problem. It just seems to be working now. Thanks for your help.

Re: Mobile Premium won't let me change sound quality

bdav530667
Casual Listener
I have the same issue. Has been happening since I upgraded to premium. Cannot figure out why.

Re: Mobile Premium won't let me change sound quality

Pete
Roadie

Hey @bdav530667 

 

Have you tried a reinstall of the app to see if that makes any difference?

Re: Mobile Premium won't let me change sound quality

bdav530667
Casual Listener
Thanks, that worked...

Re: Mobile Premium won't let me change sound quality

Triam
Newbie

I tried re-installing my app in my phone but still I can't change sound quality. It's still set to normal quality for downloads and automatic quality for streaming.. I want to set it to both extreme quality, that's supposed to be the reason I subscribed to Spotify premium. Please help. Thanks!

Re: Mobile Premium won't let me change sound quality

TamasKovacs
Regular

Same here, deleted cache, forced stopped the app, deleted and reinstalled many times :(.

 

It still changes back the audio quality to default (on s8). 

 

No answer to find yet. Help me too, my audio equipment is just sad as I am!

 

thanks 🙂 

Re: Mobile Premium won't let me change sound quality

tonyaxe
Newbie

I have the same issue. It seems to happen on multiple devices and accounts. No clue.

Re: Mobile Premium won't let me change sound quality

TamasKovacs
Regular

update1: It seems for me that the issue occurs when I switch between pc and phone.

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