Mobile Premium won't let me change sound quality

[joey_collins]

Hi all,

So, I have Spotify Premium on both my phone and my computer, but I can't change the sound quality on my phone. Every time I set it to extreme and close out of the Spotify app, it reverts back to normal. This is weird. Does anyone know how to change this?

Thanks.

[MattSuda · Accepted solution]

Can you try deleting the app and reinstalling it?

[joey_collins]

Hi Matt,

As of now, the issue is fixed. I don't know what was causing it, but now when I enter in the app and close out, my sound quality remains at the extreme setting. I didn't do anything specific to solve this problem. It just seems to be working now. Thanks for your help.

[bdav530667]

I have the same issue. Has been happening since I upgraded to premium. Cannot figure out why.

[Pete]

Hey @bdav530667 

Have you tried a reinstall of the app to see if that makes any difference?

[bdav530667]

Thanks, that worked...

[Triam]

I tried re-installing my app in my phone but still I can't change sound quality. It's still set to normal quality for downloads and automatic quality for streaming.. I want to set it to both extreme quality, that's supposed to be the reason I subscribed to Spotify premium. Please help. Thanks!

[TamasKovacs]

Same here, deleted cache, forced stopped the app, deleted and reinstalled many times :(.

It still changes back the audio quality to default (on s8). 

No answer to find yet. Help me too, my audio equipment is just sad as I am!

thanks 🙂 

[tonyaxe]

I have the same issue. It seems to happen on multiple devices and accounts. No clue.

[TamasKovacs]

update1: It seems for me that the issue occurs when I switch between pc and phone.