Monthly free time limit

[w0x]

Plan

Free

Country

Japan/America

Device

iPad Pro 2017

Operating System

iOS 11

My Question or Issue

Hello, I live in America but for summer break I am living in Japan. I am a mobile user. About 10-15 days ago there was a notification saying that I have reached my monthly free time limit. This has never showed up while I was in America. I have tried reinstalling the app, logging in again and restarting the device multiple times but nothing works. I thought the limit would reset today but it didn’t. Is this because I am in Japan? 

[Loxer · Accepted solution]

Hey there!

Right now it's only possible for free accounts to use Spotify abroad for 14 days. You can learn more by reading this Spotify Answer.

Hope this helps!

[w0x]

Hello Loxer, thank you for your reply. I changed my country settings 14 days after coming to Japan, which was about a month ago and everything was going fine until 10-15 days ago... are there any other ways to fix this problem that you know of?

Thank you