Music stops because apparently it connects to another phone or device that is not mine

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Music stops because apparently it connects to another phone or device that is not mine

wirginia
Newbie

I have a problem since 2 weeks now. My music stops evry 2 minutes unless I don t put the phone on flight mode. The reason is that spotify connects and plays music on another phone or device that I don t know anything about. It s very disturbing and I cannot listen to my music without interruption even if I have a premium abo. I can t find any way to cancel this other device from my profile because I just can t do it from the phone and I can t find this device registered anywhere on my profile even if I try from my PC: 

spotify unknown device.jpg
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Re: Music stops because apparently it connects to another phone or device that is not mine

d_p_4
Roadie

Hi,

 

to start off with I would recommend you change your password for your spotify account just in case your account details have been compromised. https://www.spotify.com/account/change-password/

 

If you go to https://www.spotify.com/account/overview/  at the bottom there is an option to sign out of everywhere so it should remove your account from any other device. 

 

You can also check what devices are enabled offline by clicking here and if there are any you not recognise you can remove them  https://www.spotify.com/account/offline-devices/

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