Music switches to iTunes- IPhone X

[Hails8487]

Plan

Premium

Country

US

Device

iPhone X 

Operating System

iOS 11.4.1

My Question or Issue

Music switches from Spotify to my iTunes playlist on my phone. It happens mid-song. More frequent when connected via USB/Bluetooth on my car. Also happens when just listening on Apple headphones. Happened while phone was sitting on my desk, not being used or shaken.

[Billy-J]

Hey @Hails8487 - welcome to the community 🙂

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next - Let me know how this goes 🙂

[Loxer]

Hi, welcome to the Community.

Hope you are doing great!

Does it happen on another device if you happen to have tested it?

Try signing out and back in several times to see if that helps 🙂

Let me know how it goes 🙂