Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Musicas são baixadas todas vez que entro no app

Solved!

Musicas são baixadas todas vez que entro no app

Toda vez que entro no Spotify pelo aplicativo no ios as músicas já baixadas no dispositivo são baixam novamente, caso não faça isso eu não consigo ouvir as musicas offline. Porque disso?

Plan

Premium

Country

Brasil

Device

iPhone 8 Plus

Operating System

iOS 15.3.1

 

 

My Question or Issue

 

Reply

Accepted Solutions
Marked as solution

Hi there @RodrigoMoreira1,

 

Thank you for reaching out to the Community. We hope that you don't mind us replying in English.

 

This seems odd. We recommend that you perform a clean reinstall of the app as this will make sure there's no old cache files causing this.

 

Let us know how it goes 🙂

Take care!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

View solution in original post

3 Replies
Marked as solution

Hi there @RodrigoMoreira1,

 

Thank you for reaching out to the Community. We hope that you don't mind us replying in English.

 

This seems odd. We recommend that you perform a clean reinstall of the app as this will make sure there's no old cache files causing this.

 

Let us know how it goes 🙂

Take care!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

Hi Jeremy,

No problem with the answer being in English.
Thank you very much for your help, I`ll follow the steps sent by you.

Hey @RodrigoMoreira1,

 

Hope you're doing great and thank you for keeping in contact!

 

It's always a pleasure to help. If anything else comes up or you have any additional questions, don't hesitate to ask.

 

Cheers 🙂 

OscarDCModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts