My Episodes playlist always shows one episode, even when it's empty...

[CawfeePig]

Plan

Premium

Country

US

Device

iPhone XS

Operating System

iOS

My Question or Issue

A few weeks ago, I downloaded the oldest episode of Up First, which went to the My Episodes playlist. The next day, the episode was removed, and so was my download. The reason I downloaded it was so that it wouldn't be removed, but it was anyway.

Now the My Episodes playlist always shows one episode, even when it's empty. I tried deleting the app and reinstalling, and I also tried logging out and logging back in.

Any ideas?

[MafeG]

Hi @CawfeePig,

Thank you for posting on the Community. 

We understand you already reinstalled the app, this time please run a clean reinstall of the app. This one is more thorough than a regular one and can be helpful to get rid of any cache that might be causing trouble. 

Also, please let us know if this is also happening with your downloaded music, or only with the podcasts playlist.

Keep us posted. 

[CawfeePig]

I just tried this and, surprisingly, it didn't work.

[CawfeePig]

I just tried this and it unfortunately didn't work. 

[Jeremy]

Hi there @CawfeePig,

Thank you for your reply and confirmation.

Can you log in on a different device to see if the issue persists?

We also suggest that you make sure the operating system is up-to-date.

We'll keep an eye out for your reply.

Take care!

[CawfeePig]

My OS is up to date, and the problem is only on my iPhone XS. The playlist number is correct on my Macbook. 

[CarlosE]

Hey @CawfeePig,

Thanks for trying and keeping us posted.

We're aware of this issue and the right teams are currently looking into it. We suggest adding your +Vote to this Ongoing Issue and your info as a comment there.

We'll keep everyone posted about any news on this matter in that thread, so it's also worth to Subscribe to it.

If you have any questions or need anything else, the Community is here for you.

Cheers!