My Spotify Premium account is not activating

[jjmendozay]

Hi, I have purchased the premium account on my iPhone 6, but on my account at the settings it says that it's still free, I have already close the app and then re open it and also erase the app and downloaded it again, how can I activate my premium account?

[ErickRGuetta]

There are a couple of steps to take if you've just upgraded:

1. Check your subscription page. Be sure your status says 'You have an active Spotify Premiumsubscription'. 

2. If you're on Premium, do a quick sign out/ sign in. 

3. If your subscription page says Free, please check your Spotify email receipt. Be sure you are signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook credentials.

4. If you have already tried steps 1-3 please get in touch via our contact form. Should you get an automated email, please be sure reply directly to that email. You'll then hear from the team shortly. 

[MattSuda]

There is currently a problem that is causing premium to not activate.

This should be fixed soon.

Sorry for the inconvenience.