My Spotify Premium is not activating

[benocean]

Hello. I have purchased spotify premium and now paid a month and it still hasnt activated on my iphone 4s app... please help

cheers

[camiloestevez]

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@reves wrote:

good luck with that mate

i have requested a fix or a refund ASAP

one hour has passed

nothing at all

and so we wait.......

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no me funciona le spotify (en español please)

[natasha_porter1]

Hi,

I have subscribed to Spotify Premium and it still isn't giving me access to the service on my iPad. I have deleted the app and downloaded it again.

Any help would be appreciated. 

[MeisterQuitte]

its not working !

same problem here ....i tried everything but nothing helps .

i paid for for spotify premium but i cant use it on my iphone and everybody seems to have the same problem . why are you telling everybody the same thing to solve the problem if its obviously not working tough  
                                                 ??????????????????????????????????????????

[MeisterQuitte]

Spotify service sucks !!!

[dtt101 · Accepted solution]

Hi,

I have just subscribed to Spotify Premium and it is not working on wither my desktop app or my phone.

I have done the full clean installation step, and tried disconnecting my facebook account.

Nothing works.

Can you at least post a message ackowledging the problem, and let us know you are working on it.

Not a great experience.

[reves]

.

[meahtenoha]

dtt101 - Absolutely, we acknolwedged we were busy investigating the issue in this earlier post: http://community.spotify.com/t5/Mobile-iOS-iPhone-iPad-iPod/My-Spotify-Premium-is-not-activating/td-...

Any users experiencing this issue should fill out our contact form. From there our payments team can look at each of your accounts individually. 

[dtt101]

Thanks for the response and the acknowledgement - I guess I missed it in the forest of posts. I did check @spotifystatus but I guess that is just for downtime?

Good luck fixing it.

[MeisterQuitte]

why should i fill out the contact form ???

i paid and now i want spotify premium 

[reves]

.

[bridgeydoodles]

Hi Im having the same issue but with the unlimited account, I upgraded but still cant play songs they had been greyed out as i had played them 5 times, i thought upgrading removed that cap?? help

[tokyotaku]

Just submitted a message through the contact form, but making it known on here too. I bought Spotify Premium lastnight and it still hasn't activated on my desktop or phone. Please can you keep me informed about this via my contact email? Thanks.

[user-removed]

Same problem here but with Unlimited. I've used the contact form. I hope this is resolved soon as I need it for tonight (this is why I purchased Unlimited anyway..). Otherwise I'm getting a refund.

[reves]

.

[Bruinier]

I have the same problem!!!

[reves]

.

[user-removed]

reves: great...5 hour? I've contacted them too...so that means that I'll have to play my records tonight instead of clicking on play and enjoy the playlist I spent 5 HOURS compiling yesterday.

btw there's no way of getting a refund manually by, say, canceling your subscription, but I'm sure we can get one via the contact form..

[rkardogren]

I bought unlimited 12 hours ago and not activating! This is cheap, i want my money back since you cant deliver. useless service

[billsdownthepub]

My account is exactly the same, very frustrating! It says instant access, but I've no access at all?? I wasn't going to join as thought £9.99 a month was expensive, now im thinking very expensive for nothing.

Need help now with getting this sorted.

[Splash]

I want a refund! 

This is poor!