My daughters tracks are being accessed by unknown 3rd parties and being edited. How do we stop?

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My daughters tracks are being accessed by unknown 3rd parties and being edited. How do we stop?

n3ji2wdbrmp7e0x
Visitor

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

2 Replies

Billy-J
Rock Star 24
Rock Star 24

Hey @n3ji2wdbrmp7e0x, thanks for reaching out to the Community!

If your daughter is an artist on Spotify and this is happening to her, I'd recommend asking her to get in touch with the Spotify for Artists team here. They'll take a look and do their best to help. 

 

Have a nice day!

Billy-JRock Star 24
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Note: I'm not a Spotify employee.

Mihail
Moderator
Moderator

Hey @n3ji2wdbrmp7e0x,

 

Just jumping in here to add some extra info to what @Billy-J  suggested.

 

If you meant that your daughter has a non-artist account and she's noticed suspicious activity in her music library, she can follow the steps here to secure her account.

 

It's a good idea for her to also follow the steps in this guide and remove any third party apps she doesn't recognize.

 

Hope you find this useful. Keep us posted if you have any questions.

 

MihailModerator
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“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards
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