My music keeps getting deleted

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My music keeps getting deleted

will_deb87
Casual Listener

Hi - i am on spotify premium and i use it via my iphone. In the last 6 months on two occasions all of my saves songs and albums have ben wiped. I have no idea why...can anyone advise on how i can recover them as i don't really want to start from scratch again!

 

Thanks in advance

W

4 Replies

Re: My music keeps getting deleted

MattSuda
Community Legend

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

 

Support usually replies within 24-48 hours.

Re: My music keeps getting deleted

will_deb87
Casual Listener

Thanks matt

Re: My music keeps getting deleted

MattSuda
Community Legend

You're welcome

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Re: My music keeps getting deleted

halerrr
Newbie

it is way too hard to contact tech support.  if spotify wants to keep its reputation and doesnt want to be taken down by apple music, i suggest they get on their **bleep**. this is extremely frustrating

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