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My phone tries to sync with my computer and it also affects the volume

My phone tries to sync with my computer and it also affects the volume



I have a Premium Family account (it is being used by two people).  I am in Denmark and I have a MacBook pro and iPhone 11 pro v14.4 and at my computer Mojave v10.14.6


So, the annoying problem is the following: I am using Spotify on my computer, but I have multiple devices available, so, in case convenient, I can set to play another song from my phone and it will be played on my computer.


The problem happens with it "connects/recognizes" the devices, sometimes is random without me noticing, and increases my phone volume to the maximum, matching the Spotify player's bar of volume. So, if I set the volume back to my phone, it will also affect the computer's player volume bar and I will end up having an annoying situation where I need to switch wifi or close the app.


Any idea how can be fixed?


1 Reply

Hey @jpganz,


Thanks for getting in touch with us 🙂


It's a good idea to restart your devices and then to log out and log back in again.


In case that doesn't help, we'd suggest you give these steps a go and run a clean reinstall. This one is more thorough than the usual one.


It's also a good idea to try with another account to see if anything changes.


Let us know how it goes. If you have questions, you know where to find us.



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