Help Wizard

Step 1


My premium account is not working

My premium account is not working

I had re install the app (because spotify would stop playing after one minute and these where playlists that I download to play offline too) and now spotify cannot do anything, the desktop manager can't recognize my device (iphone) or if it does it will only recognize it intermitantly. It won't synch my playlists, it can't seach anything, It can't seem to play anythning, It's a just one spinning circle after another. i have read all the FAQ and yes, I am connected to the same wi fi, spotify works fine on my desktop but I can't get my phone to synch wth it. What is the use of paying for premium if I can't get it on my phone?  



1 Reply

The first thing to do is have a look at the troubleshooting tips for iOS issues. It will have some handy things to try and resolve the problem and if you can't get it fixed, there's a list of useful information to provide us with, so we can take it from there.

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