Announcements

Name Order does not hold

Reply

Name Order does not hold

bekerspot2
Casual Listener

We are a Premium subscriber and have an issue.  Specifically, name order.  Here's what happens - we log in, access the "Filter" screen, and set our playlist list to sort by NAME (this is confirmed by the green checkmark in the "Name" selection field). .  When we close out of that (and always when we go to offline mode), the name order does not hold.  I am not quite sure what the order is, but it is NOT name order which is what we want (and set).  This seems to be a recent problem. 

 

Please fix or tell us what we are doing wrong.

 

G. Beker

 

3 Replies

Re: Name Order does not hold

Jeremy
Moderator
Moderator

Hey there @bekerspot2,

 

Thank you for your post here in the Community.

 

We suggest that you perform a clean reinstall of the app. This will make sure there's no old cache files causing this.

 

Also - can you let us know if this occurs on one specific device or multiple devices?

 

We'll keep an eye out for your reply.

 

Cheers!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

Re: Name Order does not hold

bekerspot2
Casual Listener

Ultimately the problem resolved itself after weeks of not working properly. I did not reinstall or update - it simply starting to again hold the name order selection. It happened on an iPhone 6 which we use as a music/Spotify player. Glad it works again but I can’t tell you why. 

 

george

Re: Name Order does not hold

Ivan
Moderator
Moderator

Hey @bekerspot2

 

Great news! Give us a shout if you experience this again - we're always here to help.

 

Еnjoy your music! 

IvanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
“Music is the wine that fills the cup of silence.” - Robert Fripp
SUGGESTED POSTS