Need help for renewing my account please

[Moe15]

Plan

Free/Premium

Country

Device

(iPhone )

My Question or Issue

Well i was trying my account and everytime i try to do it it gives something went wrong like in the below picture i entered debit card not working, credit card not working, even tried your advice for using private browser or another one or incognito not working as well give me the same message please i need assistance with that...

thanks in advance ) 

[Moe15]

• This picture I mean when i try to renew

[Peter]

Hey @Moe15,

Thanks for reaching out here!

The screenshot you mentioned didn't get attached for some reason - do you mind trying again so we can take a closer look?

In the meantime, make sure to try out all the payment troubleshooting steps listed in this support article and let us know how you get on.

Keep us posted!