New iPhone - difficulties logging in

[pelirroja-sg]

Hi there, I have a new iPhone.  I downloaded the Spotify App and I click on the "Already a user?  Log In" button.  When I enter my email and password on the next screen, it comes up with an error message: "You've already created an account with this email address"

?

I know that - I'm trying to log in as "already a user"?

How do I log in on a new phone?

Surely I don't need to delete my account and restart the registration process?

[Maxim · Accepted solution]

Hey @pelirroja-sg,

Please try logging in with your username and password instead of your email address and password.

Let me know how it goes!

[pelirroja-sg]

Thanks - it worked! 🙂