Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


New phone - lost spotify playlists

New phone - lost spotify playlists

I recently had to reset my iphone and erase all apps etc from my phone.  When I downloaded spotify again and logged in, my old playlists were gone.  I also tried logging in on the website and still cannot locate my playlists.  Spotify was saying that I had the free version and there seems to be no record of me having premium.  How can I locate all of my playlists?  I am a yoga teacher and have tons of music saved on my old premium account.

1 Reply

Hi @julianl83, welcome to the community.


It looks like you've signed in a wrong account. Do you recall having a second account? It's something that happens very often around here.


Here's the link to your account overview.


Please double check it and let me know, ok?



BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts