Not able to play music even though on premium

[Sherwen]

Hey there , I just upgraded to premium , it worked for the 30 free trial , now Iv paid for it but my app still thinks I haven't paid and won't let me play music - my status on overview shows am a premium users - how do I get this sorted ? Thank u !!

[Josh]

Hello!

Have you tried logging out and back in again? That sometimes can fix the problem 🙂

[Sherwen]

Hey thanks for the quick response ! Yep I tried it didn't seem to work , any other ideas ? Is this common ?

[Josh]

Hello again!

It is not that common, but happens every once in a while. Can you try logging in here, and see if it lets you play music, also click the settings icon at the buttom and see what it says for "Account:".

[Josh · Accepted solution]

If you are still have problems you might want to contact Spotify directly here 🙂

I hope this gets sorted out for you 🙂

[Sherwen]

Hey it says I have active premium account - under overview , so am assuming it should be working according to that ? , ill contacting them , will keep u updated ! Thanks a mil !!

[Peter__ · Accepted solution]

There was a temporary issue last night - did you get up and running @Sherwen ?

[Sherwen]

Hey Peter ! Thanks it started working - thanks guys for the prompt replies! - think it was due to the temp issue like u said - cheers !