Not playing music from playlist and only the ones suggested

[#1]

Have Spotify for many years and never a problem and literally since January this year Spotify stopped playing the musics from my playlist or plays one or 2 and then only the suggested musics! Why?

[Joan]

Hi there,

Thanks for reaching out. Could you please provide us the following:

• The exact makes, models and OS/Firmware versions of all your affected devices
• The exact Spotify Versions you use.
• When did this start happening?
• Is this on all devices or only on specific one(s)?
• Screenshots or a video of the behaviour

With this information, we’d be happy to investigate.

Keep us posted.