Not receiving device email

[Keelanc]

I have spotify premium and a 4th gen ipod touch and I am trying to sign in with a device code. I went to the page to receive my device password and it says the email is sent but I am not receiving the email.

Is this not the right page or what is going on?

https://www.spotify.com/us/account/set-device-password/

[MattSuda]

I hear it can take up to 48 hours for the email to send.

It sounds silly, and I apologize for the inconvenience.

Post back if you still have not gotten the email after 48 hours. 

[Keelanc]

I still have not received the email. This is frustrating.

[MattSuda]

I've sent this thread to Spotify employees.

Hopefully they can help you out soon.

[Richard]

Hey, I've just sent you a PM with all the details to get this working.

[1213039854]

Richard, could you post the steps here, because I'm having the same issue. Thanks.

[meahtenoha]

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@1213039854 wrote:

Richard, could you post the steps here, because I'm having the same issue. Thanks.

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Hi there - Which device did you need the ID for? Currently you're on a free subscription but Premium is needed to use Spotify on offline devices.