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Nothing loads in my app

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Nothing loads in my app

Casual Listener

Plan

Premium

Country

Venezuela (USA account)

Device

iOs 5S

Operating System

iOs 12.4.1

 

My Question or Issue

 

Two months ago, my iOs app started not letting me search any songs in the search bar, reaching to the point where I can only add songs to my playlists if I find them in the Home playlists, I also can’t enter any artists’ page. In the photos you can see the problem, I waited for it to load like 2 minutes and it just doesn’t do anything. I was hoping Spotify could fix this soon but I just lost all hope. First photo is the search bar, third photo is when I click to see an artists page, Any recommendations please?

 

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1 Reply
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Re: Nothing loads in my app

Rock Star 16
Rock Star 16

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 16
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