Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Offline playlists use 3G after syncing over WiFi

Offline playlists use 3G after syncing over WiFi

Hi,

 

here's what I did (1) and what my problem is (2):

 

1) I have made a playlist (103 songs) available offline on my iPhone 5. For this, I made sure the app was open the whole time and the display didn't go to sleep. All songs show the green circle indicating that the song is downloaded.

 

2) I leave my WiFi zone, go outside, and listen to my offline playlist. 2G/3G sync is switched off. For some songs, the following happens:

    - If I'm in offline mode, the song won't play.

    - If I'm not in offline mode, the song is streamed via 3G.

 

I only noticed this because after 300MB of traffic per month, my internet speed is reduced. The songs affected by this will then not play without interruptions anymore. So I used up all my traffic with a playlist that says it is offline while paying for the Spotify service. -> Not cool!

 

Is there a trick to work around this bug? Is this a known issue and on a to-fix-list?

 

Thanks,

Marc

Reply
1 Reply

Very interesting sir, I have never heard of or encountered this bug before, I'll notify a staff member.

Suggested posts