Omni s2 no longer connects

[Kevx]

Country us

Device iPhone 11

Operating System 13.5.1

In the last few days the Omni s2 no longer appears on Spotify connect on any of 3 iOS devices I have (2 phones and a tablet).

Tablet is on an older iOS version. 

The Polk app connects.  

I’ve tried deleting and installing Spotify app, restarting the phone and speaker.  Omni is at latest firmware.

thanks. 

[Elena]

Hey there @Kevx!

Thanks for reaching out to us and welcome to the Community!

Can you try restarting your router to see if that makes a difference for you?

We'd also recommend giving this a try on a different network, for example you can start a hotspot of your phone and use that network.

Lastly, we just want to double check if you have the possibility to ask a friend or a family member to log in on your device and give this a shot.

Let us know how you get on! We'll be here in case you have any further questions.

[Kevx]

Hi and thanks for the reply

Just to double-check, when you synced up the songs were both of your devices connected to the same network?

- Yes.

Can you try restarting your router to see if that makes a difference for you?

- Tried twice with no change.

- Background: the Polk Omni was working fine with Spotify until recently. The Omni is connected to the same network and is accessible through the play-fi app where I can play music from my device.

- The Omni does not show up in Spotify connect from any of my devices- iPhone 11, new SE, iPad or the web player on a Mac Pro.

[Kevx]

I have also restarted the Omni, and the phone.

I have tried deleting the Spotify app two ways:
delete, restart, install and
offload, delete, restart, reload.

The Omni is up to date.

The phones are up to date.

Thanks.