Only play song on shuffle play

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Only play song on shuffle play

Batu
Casual Listener
I am using iPhone 4s and Spotify app is latest version but no songs will play unless I press shuffle play. Click on the songs does literally nothing.
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Re: Only play song on shuffle play

Joe
Community Legend

If you are a free user then, as Adam said, you can only listen to music in shuffle mode. This is explained in the FAQ.

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Re: Only play song on shuffle play

hansstofberg
Casual Listener
Hi no it has to do with spottify rules and regulations you can only play shuffle on phones but on the pc you can pick the song you want .
Spottify is a bit cranky in the rules and regulations department .

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Re: Only play song on shuffle play

Batu
Casual Listener
I also want to add I deleted the app several times and download it again but its same.

Re: Only play song on shuffle play

Adam
Roadie

Hey there, it sounds like you're using our free service on iPhone, which has some restrictions compared to Premium. The Spotify account attached to your Community profile was created through Facebook with no history of any subscription.

 

Have you previously had Premium working okay? Do you know what your username might be?

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.

Re: Only play song on shuffle play

Batu
Casual Listener

My user name: 11100651696. Yes I am using free service on iPhone.

Solution!

Re: Only play song on shuffle play

Joe
Community Legend

If you are a free user then, as Adam said, you can only listen to music in shuffle mode. This is explained in the FAQ.

View solution in original post

Re: Only play song on shuffle play

RWJDA
Newbie

I know that Free Users can't select songs on the app, but I just upgraded to Premium and nothing changed. So I can't skip songs or click on them. Do you have a solution? I already restarted the app but the problem hasn't disappeared. 

 

(Sorry if I made some spelling or grammar mistakes, I'm Dutch so English is not my native language) 

Re: Only play song on shuffle play

Peter__
Community Legend

@RWJDA - Is your account showing as premium on your online overview?

 

If it is showing as premium then you should be good to go! Sometimes a quick log out and back in again is needed. If you are still having issues, try a clean reinstallation of the application. 

 

If your account is still showing as free then you have not logged into the account you have upgraded. Double check your details, its amazingly easy to accidentally have two accounts, one with a Spotify username and another using your Facebook details. If you can't find your account, don't subscribe again as you might be billed twice, instead get in touch with the customer services team directly using the online contact form and they will be able to lend a hand.

 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Only play song on shuffle play

equine_addict
Newbie
Can I turn off shuffle if there is wifi and I'm using free service?

Re: Only play song on shuffle play

Peter__
Community Legend
Nope, Spotify free on a mobile phone will only give you shuffle no matter what type of connection you are on.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Only play song on shuffle play

t2lips
Casual Listener

Hi I have spotify premuim but it's only letting me play through shuffle. Is there a way to get this fixed as before it would just play down the list as normal.

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