I'm paying for Premium Spotify. The browser (chrome) shows this and I have all the features. My desktop app doesn't have the albums and playlists I created from the web. My iPhone (5s) doesn't show I'm premium and doesn't show the albums or playlists from the web either.
Any ideas? I've logged out and logged back in. I've turned it off and on again. I've uninstaleld and re-installed both the desktop app and the iPhone app (according to this).
Is it possible that only the web player is logged into the correct account? In the web player, click on the options button then the View Account buttonto go to your account overview. If this shows an active premium subscription, make sure that on the other platforms you are logging in with the username shown under "Profile" unless it is a 10 digit number, in which case you need to log in with facebook.
I have Spotify on my Apple iPhone 4S and have just bought a £10 gift card to try Spotify Premium before deciding on permanently getting it. However, whilst premium seems to work on my PC, on my phone it still only offers me "Shuffle Play". I've reinstalled Spotify and given the phone a full restart. Can you help?
OK, my query is resolved - it was a simple misunderstanding.
When you go to the AppStore and look for Spotify the obvious first choice has a picture underneath it saying "Shuffle music on your phone". Similarly when I start the app on my iphone you see a "Shuffle" button, even if you've selected an album to play.
Now as "Shuffle" is the ONLY way to use Spotify Free I thought that when I got Premium I would see a lot less of this "Shuffle" talk...and that maybe the "Shuffle" talk would no longer be present at all.
But no, you still see it. Perhaps Spotify see "Shuffling" music as THE significant feature of their service for the mosdern (younger) user, an maybe it's because I'm an older user I tend to select albums - and then I want to hear them in the order the artist intended.
I now realise that even though that "Shuffle" button is still there, if I click on the first track of the album it plays the whole album in order. So there we are, I was simply mislead by all this "Shuffle" talk. Problem over!