Paused Music every 5 mins

[Krayray826]

My music has been pausing every 5 mins constantly and I never know why. Nobody else has access to my profile but me so this shouldn’t be happening. 

[Eni]

Hey there @Krayray826, 

Thanks for reaching out about this. Sorry for the delayed reply, we've just come across this thread. 

We moved your post from the Chat board to the relevant Help board, where it fits better.

Could you let us know if you're still experiencing this? We'd also like to know if this happens across devices or only on a specific one. 

If it happens on all your devices, we suggest taking a look at this FAQ and following the steps you can find there. This will ensure that your account is secure and that you don't experience any of these interruptions. 

If it only happens on a particular device, would you mind giving a different internet connection a go to see if that makes the difference? 

Let us know how it goes.