Payd but no premium

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Payd but no premium

CruderFive1
Casual Listener
hi
i have make a premium mebership in the apple app store (6 months)

and in my spotify app im still a free user
i have reinstalled the app and try to logout / login but i m still a free user

can you help me ?
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Re: Payd but no premium

MichaelW
Community Legend

Hi there,
Welcome at the Spotify Community!

 

I don't recommend to in-app upgrades as they are higher priced then the Upgrades via Spotify.com.

I think the best way to check what's going wrong, is to get in touch with the Spotify team.

 

You may get in touch with Spotify via their Twitter page (@SpotifyCares), or by following this link to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.

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Re: Payd but no premium

CruderFive1
Casual Listener
i have send them a e-mail.
yeah i see it that it is a higher price
i hope it works fast and the support knows a answer :\

but thx :)

View solution in original post

2 Replies
Solution!

Re: Payd but no premium

MichaelW
Community Legend

Hi there,
Welcome at the Spotify Community!

 

I don't recommend to in-app upgrades as they are higher priced then the Upgrades via Spotify.com.

I think the best way to check what's going wrong, is to get in touch with the Spotify team.

 

You may get in touch with Spotify via their Twitter page (@SpotifyCares), or by following this link to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.

View solution in original post

Solution!

Re: Payd but no premium

CruderFive1
Casual Listener
i have send them a e-mail.
yeah i see it that it is a higher price
i hope it works fast and the support knows a answer :\

but thx :)

View solution in original post

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