Playback Failed - We’re not able to play this video in your location.

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Playback Failed - We’re not able to play this video in your location.

89-i5j_pq7ooc
Casual Listener

Plan

Premium

Country

 USA - WA - Seattle

Device

iPhone 7

Operating System

iOS 11.4

 

My Question or Issue

 Constantly music stops playing entirely when playing back from top playlists, or when shuffling an Artist. When I open the Spotify App to see what’s up, I get the message “Playback Failed - We’re not able to play this video in your location.”

 

I have Spotify Premium and am in the USA and this is annoying the **bleep** out of me.

 

Please fix. 😞

Playback Failed - We’re not able to play this video in your location.Playback Failed - We’re not able to play this video in your location.

 

3 Replies
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Re: Playback Failed - We’re not able to play this video in your location.

Rock Star 17
Rock Star 17

Hey @89-i5j_pq7ooc, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what we can suggest!

LukeRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: Playback Failed - We’re not able to play this video in your location.

89-i5j_pq7ooc
Casual Listener
Hello!

I have restarted my phone, uninstalled the app, restarted my phone, and
reinstalled the app. It is still doing this. 😞

Spotify Version
8.4.53.689

iOS Version
11.4
Highlighted

Re: Playback Failed - We’re not able to play this video in your location.

Rock Star 17
Rock Star 17

Hey again @89-i5j_pq7ooc,

could you please check weather your  country settings are set to the US at spotify.com/account or not. When they aren’t, please tchange them to the US 🙂

 

Have a nice day!

Lk608

LukeRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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