Playlist not downloading on iPhone

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Playlist not downloading on iPhone

Regular

So, i imported my playlist from windows media player to spotify, and i can listen to them on the app on my pc, and when i go to my iPhone, the playlist name shows in my library and i click it and the songs arent downloaded, so i clicked the 'Avalible Offline' slider and it says "Waiting to download." And it is not downloading, ive tried, restarting my phone, deleting the app, i also have 6 gigs of storage on my phone, so that isnt the issue, and nothing works, any help is appriciated.

9 Replies
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Re: Playlist not downloading on iPhone

Community Legend
Hey @henryle502, are you connected to the same wifi network on your iPhone as your PC? You will need to leave your iPhone unlocked and connected to allow it to sync over.

Also do you have a Premium subscription?

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Re: Playlist not downloading on iPhone

Regular
Yes, both are connected to the same wifi and the iPhone is unlocked, also I do indeed have a premium subscription.
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Re: Playlist not downloading on iPhone

Community Legend
Thanks for that, what versions of the app are you running, and what version of Windows are you on?

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Re: Playlist not downloading on iPhone

Regular
I'm on the latest versions for both
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Re: Playlist not downloading on iPhone

Community Legend
So by that I assume you're on Windows 10?

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Re: Playlist not downloading on iPhone

Regular
Yeah Windows 10
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Re: Playlist not downloading on iPhone

Regular
Any help? @swanny
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Re: Playlist not downloading on iPhone

Community Legend
Hey @henryle502, I'm escalating your case up to the Spotify staff. Will let you know when I get a response!

Re: Playlist not downloading on iPhone

Community Legend
Hey, are you able to confirm what file format the files were? Also, do you have these files saved elsewhere on your iPhone?

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