Playlists has disappeared and spotify stops playing after a minute

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Playlists has disappeared and spotify stops playing after a minute

Newbie
My playlists has all disappeared on my app on my phone, but they are still on my desktop and in the sonos (music play system at our house) app. I allready logged in and out,removed and reinstalled the app. I also checked if i was logged in under the same name. Also if i add a playlist to the empty list it is gone again the next day.

Besides that the app does stop playing after a minute or so, it happens at wifi and 4G i also checked my signal but can still play netflix so that must be way enough to stream music... I've a premium account.

I really hope someone can help me out, i miss my playlists and playing music during a workout.... many many many thanks!!!!
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Re: Playlists has disappeared and spotify stops playing after a minute

Rock Star 21
Rock Star 21

Hi @Almakanders, welcome to the community!

 

Please try this:

 

- Logout from Spotify app

- Delete (uninstall) the Spotify app from the iPhone.

- RESTART the iPhone (Press Home and ON button for several seconds until the screen goes black and the white apple appears)

- Install the app again

- Login with your account

 

Let me know if it works!

BittencourtRock Star 21
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