Please Help Me!!!!

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Please Help Me!!!!

melywetz
Casual Listener

I recently upgraded to premium and I can play music on my desktop but not on my iphone!  The tracks are there but they are in light grey font and aren't active.  When they are in blod black font they play.  What do I have to do??? I have tried to reinstall the app several times, turn iphone on & off.  Any suggestions would be greatly appreciated!

3 Replies

David
Spotify Legend

Hello there,

It seems your next payment was unable to be made from your account. Did you get a new card recently? If so, you may need to update your payment details over on the subscription page.

Airhorn Enthusiast

melywetz
Casual Listener

I recently got a new card and just used that information today when upgrading my service.  Should I put the information in again? 

Thanks 

David
Spotify Legend
Yes, that should hopefully let you upgrade now.
Airhorn Enthusiast
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