Please help me I lost all my music

[Jadelane101]

I have an iPhone 6. Today I was having trouble getting my music to sync so I decided to log out of my spotify account and shut down my phone. When everything reloaded and I finally logged back into my spotify account my premium prescription was over and I had lost basically all my music except for the first like 30 songs I had ever downloaded. I lost all my playlists and I lost all the radios I followed. I have no idea why it is doing this.

[Jason]

Hey @Jadelane101

A warm welcome to the Spotify Community 🙂

At a first thought, it sounds as though you may have logged into or signed up for a new account. Don't worry though, the Accounts team are the guys to help. Just get in touch with them over on our contact form. 

If you receive an automated reply, just get back to it and this will make sure the right team get onto your email. Also, let me know the 8 digit case # and I can make sure the right guys receive it too.

Together we will sort things out for you 🙂