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Pop-Up Suggestions in premium account

Pop-Up Suggestions in premium account

BrindleSound

Keep getting a banner pop-up suggestion for a podcast called "Reply-All". Ive closed the pop-up and even clicked it once hoping that would get rid of it. It shows as a banner within the app. I have all notifications disabled in the app and in my phone. I pay for premium, i should not have pop-ups, especially not the same one over and over.

 

Plan

Premium

Country

USA

Device

iPhone Xs

Operating System

iOS 12.2

 

My Question or Issue

Getting repeat promotional ad despite paying for premium

Reply
4 Replies

ListenToGlobal

Hey @BrindleSound.

 

I'm sorry to hear that, that's definitely not what your Spotify Premium experience should be like.

You said you've already disabled notifications in the app and on your phone, could you visit your Account settings and tell me if all notifications are disabled there as well?

If so, I would recommend you to re-install your Spotify app on your phone. It might be a bug that can be fixed by uninstalling/reinstalling. All instructions on doing a clean re-install can be found here.

 

Let me know how it goes.

Felix

BrindleSound

Deleted. Updated. Still appears at times. Only seems to appear during MaxFun Podcasts. Reply All is not a maxfun podcast. Google search first result while using a VPN is a Spotify link. I’m fine with having a recommended list but having Spotify push things on me outside of dedicated areas is not ok. To me that breaches my premium membership. 

1B87FD32-EC29-49A4-B27C-25D11F09E372.png

AlexLongSocks

I have the same problem with my work iPad.  Pay for premium,  have the same pop up suggested Playlists.  It's extremely annoying.  Nothing has helped,   all notifications are off except for emails. 

osornios

Hey @BrindleSound 

 

A similar idea has also been suggested here:

 

https://community.spotify.com/t5/Live-Ideas/All-Platforms-Discover-Removing-Pop-Up-Suggestions/idi-p...

 

Please vote for it, and add a comment there, so it may be considered. 🙂

osorniosSpotify Star
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