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Premium disappeared from account

Premium disappeared from account

With my phone network provider (vodafone) i had the option for either netflix or spotify as well as other things for the duration of my contract, i chose spotify as i was paying for it already and have used it for a year now with no problems most days. However the other day my premium had suddenly vanished and i now only have the free version. Vodafone say theres nothing wrogg at there end and i am still in conract with thwm so my account probpems seem to be with spotify? I have searched the internet and dont seem to bw able to find an answer. Also i havent made a seperate account using facebook like other people seem to have done who share a similar proboem.
1 Reply

Hey @Dylburgess


I suggest you contact support so they can help you


If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.


Support usually replies within 24-48 hours.

MattSudaSpotify Star
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