Hey mgermonpre, welcome to the Spotify Community
I hope you're doing well
Try to follow these steps:
- Check your subscription page. Your status should be Premium.
- If you're on Premium, try signing out and back into the app.
- If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.
If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction:
If I helped you, please mark as a solution so other like you will find the solution easier!
Any further questions, feel free to ask!
Have a nice Christmas!
