Premium for family: family members have premium, I don't

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Premium for family: family members have premium, I don't

mgermonpre
Newbie

I recenty upgraded my Premium to Premium for Family and invited family members to my account. So now I am the administrator of a Premium for Family account with three members. Now suddenly I don't have Premium anymore, but my family members still do. What is going wrong?

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Re: Premium for family: family members have premium, I don't

mateusgennari
Music Fan

Hey mgermonpre, welcome to the Spotify Community

I hope you're doing well

 

Try to follow these steps:

  • Check your subscription page. Your status should be Premium. 
  • If you're on Premium, try signing out and back into the app. 
  • If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

 

If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction: 

 

If I helped you, please mark as a solution so other like you will find the solution easier!

Any further questions, feel free to ask!

 

Have a nice Christmas!

 

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