Help Wizard
Step 1
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If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
When did you upgrade? Sometimes it takes a little bit of time to roll through:
Have you upgraded to Premium, but can’t make use of any Premium features? Don’t fear! Here are a few things you can try:
- Log out and back into your account again.
- Reinstall the Spotify app, following these steps.
Why?
Occasionally it’s necessary to force a sync of info between your device and our account information system.
Still didn’t work?
If you’re still showing as Free, you might have another account with us that has been upgraded to Premium instead.
If you feel this could be the case, you can reach out to us on Twitter @SpotifyCares, or email us via our contact form.
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