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Premium subscription works on computer but not on iphone

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Re: Premium subscription works on computer but not on iphone

medwards7
Newbie

I also have my spotify premium family on the computer when im logged on, but it doesnt work on the app on my iphone- it says "free". can somebody please look into this and fix it? 

Re: Premium subscription works on computer but not on iphone

osornios
Rock Star 24
Rock Star 24

@medwards7

 

You can log into your Spotify profile on your browser here with your email, your username will be displayed after you login.

 

Logout of the app in your phone, and be sure to use that username to login to your account. It's the one with the Premium features.

 

osorniosRock Star 24
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Re: Premium subscription works on phone but not on computer

jordanperlson
Casual Listener

My Spotify subscription works fine on my iPhone but I can't get it to work properly on my Macbook Pro. I've signed in and out 5 times. Tried signing in with Facebook. Please help. Thanks!

Re: Premium subscription works on phone but not on computer

osornios
Rock Star 24
Rock Star 24

Hey @jordanperlson,

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

 

Hope it helps. 🙂

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Premium subscription works on phone but not on computer

jordanperlson
Casual Listener
Thanks for replying. I decided this was all too absurd, especially paying for a service that dicks musicians and songwriters over.
So I cancelled my subscription. Thanks tho.

Re: Premium subscription works on computer but not on iphone

Ibarra
Newbie

Help please!! My premium subscription works on my pc but not on my iPhone nor iPad.  I tried logging in with my facebook account but it did not work.

 

any help will be appreciated 

 

ib

Re: Premium subscription works on computer but not on iphone

osornios
Rock Star 24
Rock Star 24

Hey @Ibarra,

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

 

Hope it helps. 🙂

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Premium subscription works on computer but not on iphone?

user-removed
Not applicable

I have upgraded to premium How do i link my phone, ipod touch and computor to work off of 1 package?

 

Re: Premium subscription works on computer but not on iphone

essjay_gauld
Newbie

I just bought spotify on the computer and can't log in on my phone. It says "you've already created an account with this email address"?? 

Re: Premium subscription works on computer but not on iphone

jordanperlson
Casual Listener
Worst service, ui and business model ever.

Just buy records. Less grief. More art.
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