Premium unable to access

[Briwhy]

I have two yeara of spotify premium with my Fido plan, had to change my phone yesterday but my plan stayed the same now I can't access premium. S.O.S

[jean3601]

Hey there @Briwhy!

Here's what to try if you've upgraded to Premium but don't see it in the app.

• Check your subscription page. Your status should be Premium. 
• If you're on Premium, try signing out and back into the app. 
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

It's also possible you have a second account - one account with a Spotify username, the other created and linked to your Facebook profile. Try logging in with each to access your Premium.

If this doesn't solve the problem, the problem is on Fido's side and I then suggest contacting them to get the problem solved 🙂 

Have an awesome day!